Cricket Green Medical Practice

75-79 Miles Road, Mitcham

Merton

Clinical Commissioning Group

Updated appointment and consulting system

Updated appointment and consulting system for patients at Cricket Green Medical Practice

Thanks for your support over the past 2 years as we have increased our staffing levels and provided far more face to face and telephone appointments. GP Patient Survey responses (https://gp-patient.co.uk/) have reported much improved access and overall experience as a patient at Cricket Green Medical Practice in the past 24 months. Our Care Quality Commission (CQC) (cqc.org.uk) report was graded as ‘good’ overall with areas of ‘outstanding’.

Due to a combination of the national pressures on GP recruitment, the continued drop in GP funding as a % of NHS spending, and maternity leave, we have had to make some changes to our current system.

From 18th April 2016 when you phone up you will be asked ‘is this a new or urgent problem?’ This will help the receptionists book you a face to face appointment with an appropriate clinician. Children will continue to be offered face to face appointments also. If you wish to book a follow up or advance face to face appointment you can do this via reception also.

If however you feel a telephone call, perhaps with a GP you have seen before, is more appropriate you will be able to request this instead. The GP will be able to book you for a face to face appointment if needed after the phone call.

Please also remember the receptionists can help with many issues including those related to appointments, referrals or medications, often quicker than the GPs, and the GPs have a daily ‘queries’ folder to deal with those issues that need a GP input.

We would still ask that, unless you are housebound, routine medication requests are submitted on paper at reception or via your regular pharmacist. Electronic prescription service (EPS) can be set up with you local pharmacist and speeds up the process – ask them for more information.

For non-urgent advice on a variety of medical matters there is also 111, NHS choices (www.nhs.uk) and your local pharmacy. We will be monitoring your feedback during this change and will continue to aim for excellent care at Cricket Green Medical Practice.

Dr Simon Gilbert, April 2016