Feedback and Complaints

If you had a good experience with our practice, please leave a review by clicking the button below.

We strive to offer a high quality service that provides an excellent standard of clinical care in a responsive fashion, within the resources available to us.

We recognise that, at times, things could have been done differently or in a better way. Therefore, we have a Practice Complaints Procedure to deal with any comments, suggestions and complaints you may have about our service. Click on the button below to access our procedure.

We try to deal swiftly with any feedback, and you can be assured your care or consultations will not be affected if you feel it necessary to make a complaint against the practice.

We can provide you with a complaints form to register your complaint. Please ask as reception for the relevant forms. If you feel you have cause to complain or raise concerns, please contact the practice manager, either by asking at the reception desk, or by telephoning 020 8648 0822 or by letter.

We take all suggestions and complaints seriously and will respond to you in accordance with the established mechanisms for complaints within the NHS.